Refund Policy

Welcome to The Coin Embassy – Your Destination for Rare and Collectible Coins! We take great pride in offering you the finest selection of coins, and we want you to be completely satisfied with your purchase. Please take a moment to review our Return Policy for a smooth and hassle-free return process.

30-Day Satisfaction Guarantee

We understand that sometimes a collectible coin may not meet your expectations. That's why we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. The item must be in its original condition, unaltered, and in its original packaging.

2. You must provide proof of purchase, such as the order number or a receipt.

2. Coins must not have been tampered with, removed from their protective capsules, or altered in any way.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team to request a return authorization. Please provide your order number and a brief reason for the return.

2. Once you receive a return authorization, securely package the item(s) and include a copy of the authorization.

3. Ship the package to the address provided by our customer support team. Please ensure that you use a trackable and insured shipping method to protect your return during transit.

4. Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow up to 3 business days for your refund to be processed. Refunds will be issued to the original payment method.

Return Shipping Costs

The customer is responsible for all return shipping costs unless the return is a result of our error, such as receiving damaged or incorrect items. In such cases, we will provide a prepaid return shipping label.

Exclusions

Please note that the following items are not eligible for return:

1. Coins that have been removed from their original protective packaging.

2. Coins that have been tampered with or altered in any way.

3. Items returned without a return authorization.

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide instructions for returning the items.

Contact Us

If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer support team at [email address or phone number]. We are here to assist you with any inquiries related to returns or any other aspect of your shopping experience.

Thank you for choosing The Coin Embassy as your trusted source for collectible coins. We strive to provide you with the best shopping experience and look forward to serving you again in the future.